Fleet management made smart

When forklift trucks are used at multiple locations, many different types of vehicles are involved, staff are in short supply, and efficiency and sustainability are becoming increasingly important, one thing is essential: to have an overview. Fleet management is now at least as important as vehicle servicing itself. STILL sets the standard here, too, with a comprehensive portfolio of services at the direct interface with the customer.

“Fleet management solutions should always focus on increasing efficiency without compromising process reliability,” explains Steffen Meyn, Consultant – International Key Account Fleet Solutions. After all, successful fleet management is one thing above all else: comprehensive and tailored to the individual. STILL Fleet Solutions' comprehensive service portfolio offers custom-fit solutions for individual customer needs, whether that's a thorough fleet analysis with in-depth optimisation, Smart Fleet Solutions with a wide range of approaches for fleet management, or smart tools such as the STILL Online Configurator for standardised vehicle configuration and Smart Life Cycle Management, as a particularly sustainable approach to achieving the best possible long-term vehicle utilisation.

As every company is structured differently, customers should be able to choose the scope of their services themselves. The digital, intuitive Self Service Solution ‘STILL Smart Portal’ enables companies of all sizes to take control of their fleet management. Alternatively, they can rely on the expert support of STILL specialists with Assisted Service Fleet Management, which is ideal for heterogeneous or decentralised fleets from different manufacturers. Those who wish to place the responsibility for fleet management entirely in the hands of experts are well advised to choose STILL Full Service Fleet Management.

“No two fleets are alike“

Fleet operators play a key role in this process. They present the relevant key figures, prepare for annual meetings and monitor operating hours, regardless of whether they are employed by the customer's company or brought in as external consultants, such as STILL's fleet management experts. "No two fleets are alike," emphasises Meyn. "That's why we advise all customers individually and with a brand-neutral approach, in line with their management strategy, regardless of which service level they choose."

With Self Service fleet management, customers can work independently with their own fleet data. To make this process as straightforward and intuitive as possible, STILL offers the Smart Portal, an all-in-one fleet management tool designed specifically for STILL vehicles. The next level, Assisted Service, involves STILL experts supporting customers in querying, analysing and evaluating data, and providing recommendations for optimising the manufacturer-independent fleet. Finally, with Full Service, a designated STILL expert takes over the customer's entire fleet management as their personal fleet manager: reliable, readily available and tailored precisely to the customer's requirements.

Modular fleet management

If the primary goal is to optimise the fleet, the focus is usually on two objectives that are defined jointly with the customer, explains Meyn: “Together with the customer, STILL experts define the optimal 'truck application fit”. This means having the right number of the right vehicles with the right specifications. This often enables the fleet size to be reduced and operating costs to be lowered. Secondly, improved information provision and reporting should increase transparency in order to maximise vehicle utilisation." STILL offers three service packages that build on each other. The ‘Classic’ package focuses on analysing fleet utilisation, with the results presented digitally or in a personal meeting, as desired. The ‘Advanced’ package focuses on reducing and standardising the fleet, including on-site process analysis. Those who opt for the ‘Excellence’ package also receive an evaluation of the fleet from safety, control system and automation perspectives. Additional customer-specific requirements are also, of course, taken into account.

Comprehensive analysis as a basis

The basis of any fleet optimisation is an in-depth analysis of fleet utilisation – regardless of vehicle type or brand. STILL has extensive experience from numerous customer projects. “Our customers benefit from the fact that we don't just look at their fleet; we also compare it. We have access to an extensive database broken down by device and industry to help us do this,” emphasises Meyn. This makes it possible to create an optimisation concept that is as transparent as possible.

Optimisation approaches that can be implemented quickly

Anyone looking to optimise and efficiently manage their industrial truck fleet should seek sound advice, personalised support and user-friendly digital tools. Concrete, tried-and-tested assistance that can be implemented quickly is also crucial. "At STILL, we have many proven best-practice solutions that we can use to create the right fleet management package for each customer. They can also access other STILL solutions, such as Smart Fleet Solutions, the Online Configurator, Smart Life Cycle Management and the Smart Portal, at any time," says Meyn. These are ideal conditions for maintaining an overview of the fleet in the fast-paced world of day-to-day logistics.

Further information about fleet management can be found in this blog article.

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