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Data Protection

You and the protection of your data are important to us!

The company STILL GmbH is delighted that you have visited our website and that you are interested in our company and products. We respect your privacy and take the protection of your personal data seriously. We therefore rely on your trustworthy cooperation when you visit our websites.

Compliance with the statutory provisions on privacy and data security is obvious for us. Our employees and agents are obligated to comply with the legal requirements of the provisions under data protection law.

You will find the bases of European data protection law in particular in the European General Data Protection Regulation (EU GDPR) and the new Federal Data Protection Act of Germany (BDSG). In the following sections, we shall be informing you in detail and transparently about the type, scope and purpose of the processing applied to your personal data within our online platform and the websites that are linked to it. In addition, we would like to inform you about the rights to which you are entitled by means of this privacy policy. 

Body responsible

The body responsible for the collection, processing and use of personal data within the meaning of the GDPR, in other data protection laws applicable in the member states of the European Union and in other data protection provisions of a legal nature is:


STILL GmbH
Berzeliusstraße 10
22113 Hamburg
Germany
Tel.: +49 (1804) 7 84 55 33
Telefax: +49 (0180)-200 62 00
E-Mail: info@still.de
Website: www.still.de

Your contact person for data protection

Transparency is very important to us. If you have any questions about the use of your personal data relating to information, correction, the locking or deletion of data or the cancellation of granted consents, as well as suggestions and complaints, you are welcome to directly contact our group data protection officer at any time. Your assertion of the above rights is free of charge for you.

Group data protection office
Norbert Moeren

KION GROUP AG
Thea-Rasche-Straße 8
60549 Frankfurt am Main
E-Mail: dataprotection@kiongroup.com

Collection of general access data and information

With each visit to our website, a series of general access data and information is automatically sent by the browser used on your terminal device to the server of our website/application and is temporarily stored in a so-called logfile. This data is not stored together with the rest of your personal data.

Without you actively doing anything the following information can be collected and stored until automated deletion takes place:

  • the IP address of your enquiring Internet-enabled device;
  • the date and time of your access to the website;
  • the website/application from which the access has taken place (referrer URL);
  • the browser type and version used by you;
  • the operating system of your web-enabled computer;
  • the name of your Internet service provider;
  • the subsites that are activated on our website via your accessing system;
  • the files downloaded from our website (e.g. PDF or Word documents)

The legal basis for the processing of the IP address is Section Subsection 1 (f) of the GDPR. Our legitimate interest ensues from the above listed data collection objectives. In its use of the general access data and information, STILL GmbH therefore does not draw any direct conclusions as to your personal identity. It is rather the case that the IP address of your terminal device and the other data listed above are required to

  • get to know the user’s behaviour and evaluate it statistically;
  • correctly deliver the content of our website;
  • optimize the content of our website and the publicity for the website;
  • ensure the long-term dependability of our information technology systems and of the techniques of our website;
  • provide penal prosecution authorities with the information necessary for penal prosecution in the event of a cyber attack

The data is automatically deleted as soon as it is no longer required for achieving this purpose. In the case of processing data for the provision of the website, this is achieved when the respective session is ended. When the data is stored in log files, this data is deleted automatically after seven days at the latest.

Handling of personal data

Use of the online platform of STILL GmbH is fundamentally possible without any personal data. However, if you would like to call on the services of our website, the processing of your personal data could be required.

The processing of your personal data always takes place expressly in conformity with the GDPR, the new BDSG and the TMG (German Teleservices Act), and also in compliance with the country-specific data protection regulations that apply to STILL GmbH. This means that the data of users is processed only if it is legally allowed, i.e. if the data processing is required by law, the consent of the user is in hand or on account of our legitimate interest within the meaning of Section Subsection 1 (b) of the GDPR.

Personal information is any information that is explicitly used to determine your identity. This includes information such as your name, your postal or e-mail address, your telephone number, your location, your (online) identifier or any other distinctive features that are an expression of your physical, physiological, genetic, mental, economic, cultural or social identity.

Your personal data will be collected by us, in addition to the access data, only if you voluntarily specify it, e.g. as part of a survey, contact request, registration for a newsletter or for the purpose of placing an online order. In addition, personal data will be used only to the extent necessary and only for the purpose consented to by you or for a legally permissible purpose. For the use of personal data for any other purposes—in particular for advertising purposes—STILL GmbH will always obtain your express consent before collecting the data.

STILL products can be ordered via the STILL Online Shop (German only). The applicable data processing in this context is explained to you in the Terms and Conditions (German only) of the online shop.

STILL Newsletter, Webinars and Marketing Automation

Newsletter

Our newsletter gives you the opportunity of receiving information about innovations and the latest offers from the company STILL, and what is happening in our industry.

Provided that you enter your e-mail address in the e-mail input box and optionally your first name and surname, then press the ‘Register for the Newsletter’ button and confirm your registration via the link that will then be sent to you at the e-mail address initially provided by you (the double opt-in procedure), we shall process and use your e-mail address to send you regular issues of the requested newsletter. Subscribing to the newsletter is voluntary and your personal data will be treated confidentially.The data processing takes place on the basis of your express consent within the meaning of Section Subsection 1 (a) of the GDPR.

Hubspot

Art. 6, para. 1, lit. f DSGVO. Hubspot is a software company from the USA (Hubspot, 25 First Street, 2nd Floor Cambridge, MA 02141, United States) with a branch in Germany (Hubspot Germany GmbH, Unter den Linden 26, 10117 Berlin). After the discontinuation of the purpose and the end of the use of Hubspot by us, the data collected in this context will be deleted.

Furthermore we cover all online marketing activities, including e-mail marketing (STILL newsletter, Nurturing Mails and automated mailings such as after a white paper download), content management, lead management (incl. CRM and user segmentation), landing pages and forms, website reporting and social media publishing incl. reporting.

Website usage information, contact information and other personal information you provide to us through your use of our website and forms is stored on HubSpot's servers. Visiting the STILL website also results in IP information being collected at HubSpot. This data can be used by us to contact you and to find out which services of our company are of particular interest to you. We use this information exclusively to optimize our marketing. Of course, all information we collect is subject to our privacy policy.

If you generally do not want HubSpot to collect your personal data, you can prevent cookies from being stored at any time by changing your browser settings (see "Cookies").

For more information about how HubSpot works, please refer to the HubSpot Inc. privacy policy, available at https://legal.hubspot.com/de/privacy-policy.

Notwithstanding the possibility to withdraw your consent to the use of your data at any time, you can technically exclude the collection of your user data by adjusting the cookie settings of your browser and deleting the respective cookies. More information about the cookies used by HubSpot can be found here & here.

If you no longer wish to receive our newsletter, you have the right to be removed from the newsletter mailing list at any time. All you need to do is send an e-mail to info@still.de

Webinar

Goto Webinar

To be able to conduct webinars over the Internet, STILL GmbH uses the software solution GoToWebinar from LogMeIn, Inc. The LogMeIn privacy policy can be found at https://www.logmeininc.com/legal/privacy.

To conduct the webinar, we will transfer your registration or customer information to LogMeIn, Inc. located at 333 Summer Street, Boston, MA 02210 USA. When registering for a webinar conducted by STILL GmbH, information such as title, first name, last name, company name, etc. is requested.

During and after the webinar statistical data will be transmitted to STILL GmbH. If you take part in a webinar, ask or answer a question during the webinar, we will receive, in addition to your registration data, information about the duration of participation, interest in the webinar, the question or answer asked for further customer care or to enhance the user experience.

An encrypted connection between you and Goto Webinar will be established. The sound or image information transmitted during this session will be recorded by STILL GmbH for later use. On the one hand to provide the participants with a recording, as well as to use it for marketing purposes. In this case we will give a notice before the webinar.

Clevercast

To be able to conduct webinars over the Internet, STILL GmbH uses the Clevercast software solution, a product of Rambla BVBA. The Rambla BVBA privacy policy can be found at: https://www.rambla.be/privacy-policy/

To conduct webinars, we store the e-mail address and name of the webinar participants that they provide via the registration form. We transmit this data to Clevercast, located at De Winterstraat 26, 2140 Borgerhout, Belgium.

An encrypted connection is established between you and Clevercast. The sound or image information transmitted during this session will be recorded by STILL GmbH for later use. On the one hand to provide the participants with a recording, and on the other hand to use it for marketing purposes. In this case we will give a notice before the webinar.

In addition, Clevercast processes the referrer, user agent and IP address transmitted by the user's browser for the sole purpose of compiling statistics. These data are not stored but are processed into statistics that cannot in any way be traced back to individual participants.

If a participant is deleted from Clevercast, all of his or her personal data is automatically deleted. When a webinar is deleted by Clevercast, all data of all participants is automatically deleted.
All data is stored on Clevercast's own servers, which are located in private racks in several separate ISO 27001 compliant data centers within the EU.

The Clevercast privacy policy can be found at: https://www.clevercast.com/privacy-policy/

Contact

When contacting our company—via our contact form or e-mail—your details, including the personal contact data cited by you for the purpose of dealing with the contact request and the processing of it, are processed in accordance with Section Subsection 1 (b) of the GDPR (for the performance of a pre-contractual measure).

For the purpose of lead generation and for long-term and successful dialogue marketing with our target groups, we use the Lead Management System (LMS)—a service of lead on GmbH, Am Kanal 1618 in 14467 Potsdam. We have concluded a contract with the provider in accordance with Section of the GDPR, to the effect that the latter is obligated to process user data only in accordance with our instructions and to comply with the EU data protection standard. 

Further information on the legally compliant privacy policy of the provider can be found at: www.leadon.de/impressum/

Job applications

When applying for a job through our STILL website, your personal data, such as your contact details (surname, first name, address, phone number and email address) as well the data from the application documentation submitted by you (cover letter, CV and references) are processed. Your data will be processed with utmost confidentiality and will exclusively be used for the application and recruitment process. The data transfer takes place in an encrypted form.

You have the opportunity to revoke your application and have all your personal data deleted at any time. In this case, your data will be deleted and your application removed from the application process.

Link to Workday recruiting privacy policy: www.kiongroup.com/en/Service/Privacy-Statement/

 

 

STILL’s online presence and website optimization

Use of cookies

We want to get to know you better, so that we can offer you better service and at the same time be able to respect your wishes better with regard to the use of your personal data by us. For this reason, on the basis of Section Subsection 1 (f) of the GDPR we use so-called cookies (our own and those of third-party providers) and similar technologies on our website.

Cookies are small text files used by many websites worldwide and in Germany. Cookies are automatically created by your browser during your visit to our website and are stored by our server on the hard disk of your terminal device (computer or mobile device). Cookies do not harm your terminal device and do not contain any viruses, Trojans or other malicious software. In the cookie, information is stored that in each case results in connection with the specific terminal device used by you. Our cookies do not contain any personal information. Furthermore, cookies stored by our servers can be read by us only and not by any third-party websites.

In order to make the use of our platform more pleasant for you, we use so-called session cookies to be able to recognize that you have already visited individual pages on our website. After leaving our website, these are automatically deleted. For the sake of user friendliness, we also use temporary cookies, which are stored on your device for a specifically defined period of time.If you visit our site again to make use of our services, it is automatically recognized that you have already been on our website and what inputs and settings you made, so you do not have to enter them again.

In addition, we use cookies for the statistical recording of our website usage, for the continuous evaluation and optimization of our online services and for presentation of the information that is specially tailored to you. When you visit our website again, these cookies enable us to automatically recognize that you have already been on our site. These cookies are automatically deleted after a defined time.Most browsers are configured to automatically accept cookies. Further details and configuration options for using our technologies can be found in our Cookie policy

You can of course also view our website without any cookies. If you do not want to make use of the advantages of cookies, you can completely disable this feature in your browser. However, this can lead to our service features being restricted. Furthermore, the storage period of cookies depends on their purpose and is not the same for all of them. The following list provides more information about disabling and managing your cookie settings in the browser used by you:

Google Chrome: https://support.google.com/chrome/answer/95647?hl

Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectslug=enable-and-disable-cookies-website-preferences&redirectlocale=en-US

Internet Explorer: windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Safari: help.apple.com/safari/mac/8.0/

 

When you view our website, you are informed of the use of cookies for different purposes via an info banner (“cookie banner”).  The cookie banner also makes reference to this privacy notice. 

STILL utilizes the following cookies for the below mentioned specific purposes:

 

Cookie NameProviderPurposeConsent CategoryExpiration
cookieConsentMellowmessage GmbHSaving the agreed categoriesRequired1 year
mmKitContentSplashTeaserEnabledMellowmessage GmbHSet the teaser displayRequired30 days
testMellowmessage GmbHTest cookie to check whether cookies can be set or notRequiredsession
mobileOrDesktopForceMobileMellowmessage GmbHStorage of information about which view the user prefers (cookie for new website system)Required30 days
stillMobileOrDesktopMellowmessage GmbHStorage of information about which view the user prefers (cookie for old website system)Required30 days
newsOverviewLastScrollPositionMellowmessage GmbHRemember last known scroll positionRequired1 day
newsOverviewCurrentPageMellowmessage GmbHRemember current pageRequired1 day
usedTrucksSearchVersionMellowmessage GmbHVersion of the used truck searchRequiredinfinite
postLikesMellowmessage GmbHSaving the Likes per postRequired1 day
Generischer Name, Fallback "user-settings"Mellowmessage GmbHSaving the user interface settingsRequired1 year
MMABTESTMellowmessage GmbHSaving the assigned variantStatisticssession
PHPSESSIDMellowmessage GmbHSession cookie for the serverRequiredsession
mat_epMatelsoIdentification of the userStatistics2 years
mat_telMatelsoIdentification of the userStatistics14 months
_fbpMetaIdentification of the userMarketing3 months
_fbcMetaSaves last visitMarketing2 years
_gidGoogleIdentification of the userStatistics1 day
_dc_gtm_UA-[CONTAINER-ID]GoogleIdentification of the user and reduction of the request rateStatistics1 minute
_gaGoogleIdentification of the userStatistics2 years
_gat_UA-[CONTAINER-ID]GoogleReduction of the request rateStatistics1 minute
_et_coideTrackerIdentification of the userStatistics2 years
BT_sdceTrackerContains Base64-encoded data of the current visitor session (referrer, number of pages, number of seconds since the start of the session), which is used for personalisation purposesStatisticsSession
isSdEnabledeTrackerRecognition of whether the visitor's scrolling depth is measuredStatistics1 day
BT_ctsteTrackerIs only used to detect whether or not cookies are activated in the visitor's browser (only if cookies are activated).StatisticsSession
BT_pdceTrackerContains Base64-encoded data of the current visitor session (referrer, number of pages, number of seconds since the start of the session), which is used for personalisation purposesStatistics1 year
_km_idKommunicateRequired for the functionality of the chatbox feature of the website.Marketing29 days
_km_user_nameKommunicateRequired for the functionality of the chatbox feature of the website.Marketing29 days
_km_lead_collectionKommunicateRequired for the functionality of the chatbox feature of the website.Marketing29 days

Google Analytics

To ensure the needs-based configuration and continuous optimization of our websites, on the basis of Section Subsection 1 (f) of the GDPR (legitimate interest) we use Google Analytics—a web analysis service provided by Google Inc. of 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, hereinafter referred to as Google. This creates pseudonymized usage profiles and uses a specific form of cookies.The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google is certified under the